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Store Policies

Return Policy
1.       Return and exchange is only available within 14days after item arrival and all items must be returned in new and unused condition with all tag(s) attached!!!
2.       You need to return our items, please write us an e-mail for return Authorization Number (RA#) to hairwigbeauty@hotmail.com.  You will need to obtain the Return Authorization Number from us and attach with your return package. All returns are subject to 20% restocking fee, shipping costs are not refundable, special order s are not returnable and return shipping charges are customer’s responsibility.
3.       All return items will be inspected before “store credit , refund or exchange”
4.       All wigs, half wigs and hair pieces are not returnable under any circumstances due to sanitary purposes.
5.       All Clearance Sales items & Final Sales items are non-returnable.
6.       Our Return Address: HairWigBeautySupply
                                      Attn: Return Department
                                      14066 Telegraph Rd
                                      Redford, MI 48239
Shipping Policy
1.       Domestic Shipping(United State of America)
a.       Priority Mail(2 – 3days): this is not a guaranteed shipment,2-3day delivery time is approximated
b.      First Class Mail(2 – 5days): this is not a guaranteed shipment, 2-5day delivery time is approximated
c.       Express Mail(1 – 3days): this is a guaranteed shipment, delivery time
d.      U.P.S
              *** Shipping will process on the following business day ***
2.       International Shipping
We ship to international destinations able to deliver by USPS. Shipping costs are found on www.usps.com .  It may take longer to ship package worldwide and the shipping costs are usually higher. All charges are based on weight and destination delivery times and all orders are shipped insured. Any lost or damaged claims will not be processed until the claim is approved by the USPS. Also, you are responsible for any duties and tariffs that may be applicable. There are no exchanges or refunds for items shipped outside the United States of America. All international orders will ship with the method customer has chosen, Global Priority Mail(4 – 10days) plus custom clearance /Express Mail(3 -6days) plus custom clearance.
3.       All shipments via USPS to overseas and Military Installations, such as APO and FPO are maybe unable to track shipments. No refund or NO exchange will be available.
4.       We also accept Fax Orders/e-mail orders for customers convenient who may or may not have access to the internet. Please Fax your orders to (313)531-3813 or e-mail to hairwigbeauty@hotmail.com with the following information:
a.       Your Name and Shipping Address
b.      Your Credit Card Information with Expiration Date
c.       Your Billing Address to verify credit card information
d.      Your Contact Information(home/work/e-mail address)
e.      Complete Item Names and Codes(#) and Quantities   
5.       Customers with refused packages will credit the total amount deduct shipping cost, and may charge 20% for restocking fee.


PLEASE NOTE:
FOR TRACKING PACKAGES INTERNATIONALLY, YOU MUST PAY AN ADDITIONAL FEE TO ADD REGISTERED MAIL ($10) PRIOR TO ORDER BEING SHIPPED. HAIRWIGBEAUTY WILL NOT BE ABLE TO TRACK THESE PACKAGES WITHOUT THIS SERVICE. THIS IS AN OPTIONAL FEATURE TO BE PAID BY CUSTOMER IN ADDITION TO POSTAGE/SHIPPING FEE. INTERNATIONAL MAIL INSURANCE IS ALSO OFFERED TO CUSTOMERS, INSURANCE PROVIDES PROTECTION AGAINST LOST, DAMAGED, OR RIFLING ON ALL INTERNATIONAL PARCEL. PLEASE BE AWARE HAIRWIGBEAUTY WILL NOT BE RESPONSIBLE FOR PARCELS THAT DOE NOT HAVE THIS SERVICE.
It is very important to consider the effects of tariffs, taxes, port handling fees and other miscellaneous customs charges when determining your product's final cost. Depending on your product and country of destination, customs charges will affect the price your buyer is willing to pay for your product. Typically, the importer (buyer) is responsible for paying these charges.


Customs Charges

Imported goods, such as those purchased on eBay and other international websites, may be subject to the payment of duty and/or GST.

Regardless of whether the imported goods incurred taxes in the country of purchase or not, it does not exempt the importer from the payment of New Zealand duty and/or GST.

In addition to the payment of duty and GST, an Import Entry Transaction Fee of $28.75 (GST inclusive) may apply. This fee is payable at the same time that duty and GST is collected.  A biosecurity risk screening levy of $4.00 is also collected by Customs on behalf of the Ministry of Agriculture and Forestry/Biosecurity New Zealand (MAFBNZ).
     Calculation of Customs Charges
Where applicable, Customs duty is levied on the transaction value of the goods (the price actually paid for them). Goods and Services Tax (GST) of 12.5 percent is then calculated on the duty-inclusive value plus international freight and insurance charges. If there is no transaction (such as the goods being supplied free of charge, or a relationship between the supplier and importer which affects the transaction price), an alternative form of valuation may be used.

No revenue collection will be made if the total amount owing on the goods imported is less than $50. This revenue waiver does not apply to alcohol or tobacco products.

For further information about valuation of goods or calculation of charges, please contact any
Customs office.
 
Hairwigbeauty isn't responsible for custom charges, only merchandise and shipping charges rated by U.S.P.S.


Cancellation Policy
1.       All orders are shipped immediately.
2.       Orders are not cancel after you submitted your order.
Payment Information
We accept Visa, Master Card, Discover, American Express and PayPal. All credit card details give over the internet to HairWigBeautySupply Site are encrypted and are processed by Secure Sockets Layer. We do not accept personal check and money order. We do not ship Cash of Delivery. Customer use a credit card for method of payment, the billing address must match that shown on your credit card statement.
Security
HairWigBeautySupply use customer’s information to contact customer about the services on our site. Protecting customer is always our top priority. HairWigBeautySupply is committed to safeguarding your privacy during and after your orders are processed. HairWigBeautySupply do not share any personal information with any third party or outside organizations. Please fill free to give us a call or send us an e-mail at hairwigbeauty@hotmail.com if you are uncomfortable giving your credit card or personal information over the internet.

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